11399 Nuckols Road, Glen Allen, VA 23059
(804) 421-7422
Mon- Fri: 7:30 am - 6:30 pm | Sat: 8 am -12 pm | Sun: Closed

Policies

Appointments

We kindly ask that you give 24 hours notice if you cannot keep your scheduled appointment. Appointments canceled without notice are subject to an office call fee for the time reserved.

Drop Offs

This service is available for the convenience of those clients who choose to leave their pet with us for the day, or because the veterinary staff needs more time than an appointment allows. There is a nominal fee that accompanies this service. Upon dropping your pet off, we will ask that you sign an estimate OK’ing potential diagnostics and therapies that suit your animal’s needs. Every item on the estimate will not necessarily be pursued. We will do our best to see each pet in a timely fashion and will contact your with our initial assessment and diagnostic recommendations prior to instituting therapy. To establish a working relationship with you and your and pet, we request that any animal’s first visit to Shady Grove Animal Clinic be an appointment. After the first visit, pets may be scheduled for surgeries or drop offs. Doctor requests will be noted, but for time reasons and the health of your pet may not always be possible.

Emergency Services

Emergencies always take priority. If at all possible, please call to let us know the severity and character of the emergency. This will allow us to prepare equipment and essential supplies prior to your arrival. Please also remember that as closing time approaches, it may be advantageous to call ahead to assess whether your pet may need overnight care and should seek initial and continued care at a local emergency clinic. Shady Grove Animal Clinic’s final appointments of the day are at 5:30 p.m. Any cases seen later than this time will be subject to an emergency fee.

Referrals

There may come a time when your pet needs the care of a veterinary specialist. We can help you make that decision. Most specialists require a written referral. Please give us 48 hours notice to prepare the paperwork and to burn copies of any necessary radiographs. Any emergency referrals will be done as soon as your pet is stabilized and en route to the facility of destination. For more information on our local referral centers and ERs, CLICK HERE.

Prescription Drugs and Diets

With our well-stocked in-house pharmacy we can fill the majority of your pet’s pharmaceutical needs. If we do not carry a special pharmaceutical, we will do our best to order it, give you a written prescription, or call a local pharmacy. If an owner chooses to purchase prescription drugs online or through catalogs, a written prescription will be provided. Please allow 48 hours for us to process your request. It will then be the responsibility of the owner to pick up that prescription. Shady Grove Animal Clinic does not fax prescriptions. Please be aware that any manufacturers guarantees associated with the products are void if not purchased directly from a veterinary clinic. It is also the client’s responsibility to assure that the pharmacy is licensed in the state of Virginia. When requesting a refill on a prescription diet, please allow one week in the event that we do not have the diet in stock or need to special order. We reserve the right to charge a nominal fee for a written prescription.

Local Ordinances

Rabies vaccinations are required by law on all cats, dogs, and ferrets over 3-4 months of age. New patients will need to have proof of rabies vaccinations including date and location the vaccination was given. As of July 1, 2007, the state requires that your dog(s) be registered with the county in which you reside within 90 days of vaccination. Please remember all veterinarians are now required by law to submit this information to the local jurisdictions. You can find more information on licensing your animal on our helpful links page. CLICK HERE

Late Appointments

We want to give your pet the proper attention it deserves. If you arrive late for your appointment, Shady Grove Animal Clinic reserves the right to ask you to reschedule or drop your pet off so that it may be cared for during non-appointment hours. Thank you for your understanding.